Customer Success Manager Enterprise

Join the
Hybrid 🇺🇸
Salary range

Location Qualifications: By applying to this position you will have an opportunity to share your preferred working location from the following options: Chicago, Illinois (Hybrid or Remote), Austin, Texas (Remote), Portland, Oregon (Remote), San Francisco, CA (Remote), Boston, Massachusetts (Remote)

Position Overview

The Customer Success team is on a mission to help customers grow by driving value, delivering top-notch support, challenging the status quo and working out creative solutions to our customers’ problems.

As Showpad has developed and established itself as a leader in revenue enablement software, so too has our CS division evolved, moving from being reactive to a strategic partnership model. Our CS teams strive to understand what our customers’ sales, marketing and engagement teams need and function as a trusted advisor and proactive solution provider to help them achieve their goals. 

In this role you will be managing your own portfolio of Enterprise customers and helping customers understand the use of Showpad’s powerful features. The role rolls up to the Manager of Enterprise Customer Success and is part of a larger Enterprise Customer Success team.

Key Responsibilities for a Customer Success Manager, Enterprise at Showpad

  • Managing your own portfolio of our Enterprise customers, ensuring they get so much value out of Showpad they can't live without it
  • Growing and retaining your customers, working towards team and individual targets
  • Driving adoption, setting KPIs and success metrics, demonstrating ROI
  • Educating your customers so they understand and use Showpad’s powerful features to the fullest
  • Representing your customers’ voices to the business, directly impacting product development decisions within Showpad
  • Analyzing usage data, surveying users, running QBRs (Quarterly Business Reviews) via video call or F2F, presenting product roadmap, etc.

Minimum Requirements for a Customer Success Manager, Enterprise at Showpad

  • Customer Success or Account Management experience, ideally for an enterprise software or Software as a Service (SaaS) company
  • Demonstrated strong account and project management skills
  • Excellent written and verbal communication skills in native level English is a must 
  • Comfortable speaking to both C-level execs and individual contributors about Showpad’s value and easily switching between high-level strategic and more tactical conversations
  • Being able to make a customer smile, even from behind a phone or computer
  • A passion for learning new technologies and better ways of working 
  • A true team player who is collaborative and takes ownership 

Bonus points

  • Experience using a Sales Enablement platform

Company Highlights: 

Founded in 2011, Showpad is the world’s leading Enablement Operating System (eOS™). We align Sales and Marketing teams around impactful content and measurable engagement, enabling sellers to build unique buying experiences and continuously improve conversion rates. Sellers close more deals – faster – with Showpad.

With dual-headquarters in Ghent and Chicago, regional offices in London, Munich and Wroclaw, and remote hubs across the US and EMEA, Showpad is powered by a diverse global workforce of more than 550 people. Our employee value proposition centers around impact, purpose and belonging. Our culture is based on flexibility, trust and setting people up for success. At Showpad, we foster inclusion, innovate for impact and never stop to raise the bar. We take serious care of our people but never take ourselves too seriously.

What you can expect from Showpad

We welcome every voice and are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We’re building a best-in-class experience for our employees and are always identifying opportunities to encourage our team to be their authentic selves. Whether that’s paid parental leave, paid holidays (including Juneteenth and paid time off to vote), paid time off to volunteer at non-profit organizations, personal development opportunities or professional stretch assignments, you can expect Showpad to support you. 

We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.