Senior Telecommunications Regulatory Compliance Counsel

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Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

Twilio is seeking a Senior Telecom Regulatory Compliance Counsel to join the Commercial Legal Team, which includes product counseling and carrier relations legal support, amongst other responsibilities, to help support the Communications Business Unit. You are the right person for the role if you like the challenge of supporting a fast growing company that is innovating in the world of communications. You will support Twilio in understanding and fulfilling its telecommunications regulatory and carrier compliance obligations in various countries around the world. The ideal candidate for this role is someone who not only understands telecommunications regulations and landscape, but also understands the practical obstacles of implementing compliance in a complex technological ecosystem, including engagement with carriers around the world, has experience working cross-functionally to overcome those obstacles, and enjoys the challenge of it all.


In this role, you’ll:

  • Serve as a trusted partner, and provide strategic, actionable guidance and legal advice, to senior leadership and cross-functional stakeholders on relevant legal and regulatory aspects of the business.
  • Oversee and ensure compliance with telecom regulations, rules, carrier obligations and industry standards including providing legal advice to product and operations teams.
  • Respond promptly to legal requests and questions from the business and other stakeholders, including at the executive level, summarizing, and communicating regulatory requirements in a clear, concise, succinct and business friendly way.
  • Collaborate with the compliance function, policy and other legal colleagues on regulatory engagement strategy.
  • Lead or Support internal and external regulatory meetings.
  • Advise and support business unit leadership on the development, maintenance, and documentation of regulatory reporting requirements.
  • Manage responses to regulatory communications, enforcement actions, and other government inquiries and consultations.
  • Advise, influence, and coordinate the development of company views on telecommunications regulatory matters.
  • Advise the business in market access and licensing activities within EMEA.
  • Identify key regulatory risks and opportunities and champion informed risk taking and innovation.
  • Provide end-to-end analysis and support to ensure compliance in the countries where Twilio offers or intends to offer services.


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


  • 10+ years of post-qualification legal experience in telecommunications law.
  • Qualified to practice in an EU jurisdiction, the UK, or another common law jurisdiction (assuming a training period of 2 years) / qualified employment lawyer in EMEA (common law jurisdiction preferred).
  • In-house or law firm experience advising in the telecommunications industry on development of compliance strategies, governance, and frameworks, ideally across multiple jurisdictions.
  • Deep understanding and experience of telecom law practice and principles.
  • Experience developing, evaluating, and maintaining programs that ensure products comply with laws, regulations, carrier contracts and requirements and industry standards.
  • Experience with managing and owning projects and partnering effectively with cross-functional teams (both across the legal department and in the Business Unit).
  • Excellent written and verbal communication, time management, problem solving, investigative skills, attention to detail with the ability to be action-oriented.
  • Demonstrated ability to work in a collaborative, fast-paced environment and make sound judgment under tight deadlines.


  • Experience working with technology companies and ability to understand complex technical issues.


This role will be remote and based in Ireland or UK.  Candidates in these locations will need to demonstrate flexibility in handling out-of-hours work to accommodate collaboration with US colleagues.